Build stronger relationships with customers, members, donors
Ready to take your business to the next level? Need help engaging your employees in the task ahead? That’s exactly what our 7-step Branding Out™ System does.
Clarify your position
Great brands are built on solid information. Your customers know what matters to them, and how well you've been performing. Your employees are an untapped source of ideas for improving the customer experience. Targeted research can produce a wealth of insights. ValueCheck™ provides the actionable information you need.
Build a rock-solid foundation
The foundation of every high-performing brand rests on a clear mission and vision—and a shared set of aligned behaviours. These are essential to employee engagement—and your success.
Make your promise to perform
Your brand promise needs to address the customer question: "What's in it for me?" Give stakeholders a compelling reason for buying, joining, investing or donating. The promise needs to meet two tests: 1. Be compelling. 2. Be fulfilled—every time. Business graveyards are full of organizations and products that didn’t fulfill their promises.
Drive your stake
What do you want people to think about your organization? What do you want them to do and say about your products or services? Here's your chance to stake out a compelling position that differentiates and resonates. Set goals. Be optimistic, but realistic. Remember test 2 above.
Plan to close gaps
The brand you have and the one you want are likely different. A re-branding plan focuses on understanding and bridging that gap. It includes analyzing every part of your business for misalignments that send the wrong signals to employees, customers and other stakeholders—and then making the changes needed.
Dress for success
Once you’re living your brand, it’s time to look the part. A powerful visual identity, memorable slogan and well-designed digital and print communications will drive home your promise and position your brand for success. All heavyweight brands have a distinctive visual personality that resonates with stakeholders.
Now do it!
Here's where the hooves meet the riverbed! Turn your strategy and plans into hardworking programs and campaigns that drive home your key messages. Keep your employees informed and onside. No investment will pay out faster than training your people to adopt your brand behaviours—and rewarding those that do.